Privacy Policy

1. Introduction

Crystal Clean Brisbane ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Service address and suburb
• Payment information (processed securely through Stripe — we do not store full card details)
• Details of your bond and end-of-lease cleaning enquiry or booking, including service type and property details
• Any messages or correspondence you send us through our contact form, email, or phone

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your bond and end-of-lease cleaning bookings
• Communicate with you about your booking, including confirmations and scheduling
• Respond to your enquiries and provide customer support
• Process payments securely through our payment provider, Stripe
• Send service reminders and, where you have consented, marketing communications
• Improve our website and services
• Comply with our legal obligations, including tax and business record-keeping requirements

4. Payment Information

All payments made through our website are processed by Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe's use of your payment information is governed by Stripe's own privacy policy, available at stripe.com/privacy.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

• Our employees and technicians for the purpose of fulfilling your booking
• Service providers who assist us in operating our business, including our payment processor (Stripe), email service provider (Resend), and database hosting provider (Neon)
• Government and regulatory bodies where required by law
• Professional advisors such as accountants and lawyers where necessary

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Payment processing is handled by Stripe using industry-standard PCI-DSS compliant security measures.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with our legal, accounting, and reporting obligations. Booking and payment records are typically retained for 7 years in accordance with Australian tax record-keeping requirements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Request that we delete your personal information, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

9. Cookies

Our website uses cookies to improve your browsing experience. For full details on how we use cookies, please see our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.